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Terms & Conditions


These terms and conditions govern the contract between traveller(s) purchasing the travel trip services (hereafter “the traveller(s)”) and Kigere Tours & Safaris Ltd (hereafter “the company”) to the exclusion of all other terms and conditions, save for those implied by law. No variation to these terms and conditions shall be valid unless given in writing and signed by the traveller and the company director.

Acceptance of booking

The person (‘head of the group’) who signifies his/her acceptance of a booking does so on behalf of persons under his/her authority, which means that all group members are equally bound by these terms and conditions.

Subject of these terms

All offers, estimations or quotations provided by or bookings made with the company are subject to these terms.


To secure a booking, a non-refundable deposit is required which shall be the sum of 30% of the land arrangement costs, plus the full amount for the gorilla permits (US$ 700 per permit), the chimpanzee permits (US$ 200)  (if needed) for each person in the group.

Full payment

The full amount owed by the traveller to the company shall be payable not less than four weeks prior to the date of departure. If the full amount is not paid in due time, the company reserves the right to treat the booking as cancelled. The company will not be held responsible for price changes or over-bookings in the time between booking and receiving the deposit. Bookings made within two weeks of the departure date must be paid in full immediately. Payments can be made by bank transfer to the company bank account in Uganda. Transfer costs are to be paid by the traveller(s). Payments with credit or debit card are currently not possible.


The company reserves the right to cancel the trip or any part of it for any of the following reasons:

  – If the company or its supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome.

  – If the company reasonably believes that you may cause harm or damage to its reputation or to the reputation of its suppliers or to property belonging to its suppliers.

  – If a company supplier or suppliers is/are unable to host the trip for any reason.

  – If changes you wish to make to the booking mean it is uneconomical or impractical to hold the trip.

Should the company cancel a trip, it shall be rescheduled for a mutually convenient date, or a refund shall be provided to the traveller.

Save as above, the company shall be under no further liability to the traveller for cancellation of the trip or any part of it. If due to reasons beyond our control, a trip is unable to take place due (but not limited) to the closure of premises, the ceasing of trading, or a change in supplier’s management, the company will provide the traveller with an alternative trip and if this does not prove possible, shall refund the cost of the trip.

Cancellation by traveler(s)

The cancellation of a booking by the traveller must be made in writing and signed by the group head. The amount of the cancellation fee is calculated according to the date on which the company receives written cancellation notice:

–  Between 4 weeks and 20 days before the departure date, the cancellation fee is 30% of the land arrangement plus the full cost of gorilla permits, chimpanzee permits and flight portions.

  – 19 to 10 days before the departure date, the cancellation fee is 50% of the total cost of the booking plus the full cost of gorilla permits, chimpanzee permits and flight portions.

  – 10 to 7 days before the departure date, the cancellation fee is 60% of the total cost of the booking plus the costs of gorilla permits, chimpanzee permits and flight portions.

  – Within 1 week of the departure date, the cancellation fee is 80%.

  – Cancellation before the deposit has been made will not incur any fees.

Cancellation, medical and repatriation insurance is compulsory for all Kigere Tours & Safaris Ltd’s trips, and it is the traveler’s responsibility to arrange such insurance through the traveler’s broker. It is strongly recommended that travelers also take out insurance to cover emergency travel and accommodation, lost baggage and any other cover the travelers deem fit. Other than compulsory insurance, the decision of which insurance cover he/she obtains is solely the responsibility of the traveler.

Cancellation of travelers joining a group

If one or more travelers of a larger private group cancel a trip, they will be charged their part of the shared costs for that group trip, so that the rest of the group will not face any price increase.

Changes made by Traveler(s)

The company shall try to accommodate any reasonable changes the traveller wishes to make to the trip. Changes and amendment requests should be made with the company and not with end suppliers. And such requests should be made in writing to the company by the group head. These changes shall not be deemed accepted until confirmed in writing by the company. If the traveller wishes to increase or decrease the number of persons participating in the trip, this may be done up to 4 weeks prior to the date upon which your trip is due to start without additional charge.

Changes made by Kigere Tours & Safaris Ltd

When requested accommodation is fully booked or otherwise unavailable, the company reserves the right to change the accommodation to an accommodation of the same standard in the same area. This change must be communicated to the traveller.

Fees increase

Fees increases may occur due to an increase in fuel costs, park/game reserve fees or fluctuation of exchange rates. The company reserves the right to modify the fare and add a surcharge. Should any travellers refuse to accept and pay such surcharge, the company reserves the right to cancel the tour and make a partial refund full payment save for Gorilla and Chimpanzee permit(s)

Traveler Responsibility

The traveller acknowledges that it is solely his/her responsibility to ensure that he/she is in possession of the necessary travel documents that may be required in respect of the proposed tour and itinerary as well as all health and other certificates that may be required.

Special Requests

Travellers who have special requests must specify such requests to the company in the booking reservation form. Whilst the company will always endeavour to accommodate such requests, it does not guarantee that it will always be possible.